Copyright and DMCA Policy

Why this page exists

CaliberStatus lets departments upload documents and author their own training content. That makes us a service provider hosting material our users supply.

This page explains how to tell us about material you believe infringes your copyright, and what happens next. It also records the safe-harbour framework we operate under, in accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512.

Our position

We respect copyright. We do not pre-screen what departments upload, and we are not in a position to judge whether a department holds the rights to a training manual it has loaded into its own account. What we can do is act on a properly made report.

We will remove or disable access to material in response to a valid notice, and we will terminate the accounts of repeat infringers.

Reporting infringing material

Send a written notice to our designated copyright agent:

To be effective under § 512(c)(3), your notice must include all of the following:

1. A physical or electronic signature.
2. Identification of the copyrighted work you say has been infringed. If several works at one location, a representative list is fine.
3. Identification of the material you want removed, with enough detail for us to find it. A URL or a specific course or document name. "Somewhere in your system" is not enough — much of the material in CaliberStatus sits inside private department accounts that are not publicly addressable, and we cannot search every tenant on a general description.
4. Your name, address, telephone number and email address.
5. A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law.
6. A statement that the information in your notice is accurate, and — under penalty of perjury — that you are the copyright owner or authorised to act on the owner's behalf.

An incomplete notice may not trigger the safe-harbour process. If yours is missing something we will tell you what, where we can identify how to reach you.

Misrepresentation has consequences. Under § 512(f), knowingly making a material misrepresentation in a takedown notice can make you liable for damages, including costs and attorneys' fees. The same applies to counter-notices.

What we do when we receive a valid notice

1. Remove or disable access to the identified material, promptly.
2. Notify the department that uploaded it, with a copy of the notice.
3. Tell them about the counter-notice process, described below.
4. Record it against that account for the repeat-infringer policy.

Taking material down is not a finding that infringement occurred. It is what the statute requires of us in order to keep our safe harbour, and it is deliberately not a judgment about who is right.

Counter-notice: if your material was removed and you believe that was wrong

If we removed your material and you believe it was a mistake or a misidentification, send a counter-notice to the agent above containing all of:

1. Your physical or electronic signature.
2. Identification of the material that was removed, and where it was before removal.
3. A statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification.
4. Your name, address and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the district where your address is located (or, if you are outside the United States, for any district where we may be found), and that you will accept service of process from the person who sent the original notice.

What happens next, and the part people are surprised by: we will forward your counter-notice to the original complainant. If they do not notify us within 10 to 14 business days that they have filed a court action seeking to restrain the activity, we may restore the material. We do not decide who is right; the statute hands that to a court.

Repeat infringers

We will terminate the accounts of users or departments who are repeat copyright infringers.

What counts, in practice: a pattern of valid notices against the same account that are not successfully countered. A single notice, or one resolved by a counter-notice or withdrawn, is not a strike. We will warn a department before terminating it wherever we reasonably can, because a department losing access also loses access to its compliance records — a consequence that matters more here than on a typical consumer platform. Where we terminate, we will still make the department's records available for export.

We reserve the right to terminate in egregious cases without a prior pattern.

A note for departments uploading material

Most copyright problems on a platform like this are honest mistakes rather than bad faith. The common one is worth stating plainly:

A manual your department legitimately bought is not automatically a manual you can redistribute.A purchased curriculum, a vendor's slide deck, a copyrighted textbook, an accrediting body's materials — buying a licence to use something is usually not a licence to upload it and distribute it to your personnel, and it is almost certainly not a licence to publish it to an industry channel where other agencies can adopt it.

The two carry different exposure. Uploading something for your own personnel is one question. Publishing it to a channel distributes it to other organisations, which is the activity publishers pursue — and under section 4.2 of the Terms, you are the one confirming you hold the rights.

If you are not sure, check the licence that came with the material, or ask the publisher. When in doubt, keep it in your own department rather than publishing it to a channel.

Contact

Copyright matters only: dmca@caliberstatus.com

Everything else: support@caliberstatus.com

A general support request sent to the copyright agent will be slower to answer, not faster.